Get in Touch With Us
Got a question about a casino bonus, spotted something that needs updating, or want to suggest a brand for us to look at? This page covers the ways to reach Online Casinos Canada and what we can actually help with once you do.
How to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a real member of the team will read your message — we don't rely on automated replies to close out enquiries. Include a short summary of what your message is about (a review query, a correction, a bonus question) so we can route it to the right person and get back to you faster.
We aim to reply within two working days. During busier periods, particularly around new casino launches or major promotional pushes, it may take a little longer, but every message does get a response.
What You Can Contact Us About
- Free spins and welcome bonus questions — If you're unsure how a wagering requirement works, why a spins offer is capped at a certain value, or which of our listed brands, such as those featured on this page, currently run a spins promotion, ask us directly.
- Corrections and outdated information — Bonus terms, offer amounts and licensing details change. If something on Online Casinos Canada looks out of date, flag it and we will look into it.
- Casino suggestions — If there's a Canadian-facing operator you think we should assess, tell us the name and why you rate it. We only add and rank options after our own review process.
- Site feedback — Ideas for topics, comparisons or guides you'd like to see covered, including things like our page on non-GamStop casino options, are always welcome.
- Responsible gambling concerns — If you or someone you know is struggling with their gambling, say so in your message. We will point you toward appropriate support resources rather than trying to handle this ourselves.
Why Contact Us Instead of the Casino Directly
We're an independent comparison site, not an operator, so we can't process deposits, resolve account issues or release withdrawals on a casino's behalf. For anything account-specific — a delayed payout, a bonus not crediting, verification problems — you'll need the casino's own support team, usually reachable through live chat or email on their site. Where we can help is with the bigger picture: understanding how a welcome offer's free spins are structured, whether a wagering requirement is typical for the Canadian market, or how one operator's terms compare with another's before you sign up.
A Note on How We Work
Our rankings and reviews are based on research into each operator's offers, terms and reputation, not on payment for placement — commission from a listed brand never buys a better position on our site. If you ever think an offer we've described doesn't match what a casino is actually presenting to Canadian players, tell us. Keeping the free spins figures, bonus percentages and wagering conditions accurate is something we take seriously, and reader messages are one of the ways we catch when something needs revisiting.
Thanks for taking the time to read this far. Whether it's a quick question or a longer note, we're glad to hear from you.